We want your online shopping experience with us to be both enjoyable and easy. We pride ourselves on providing excellent customer service and on shipping your order quickly and accurately!
Please inspect your order upon receipt and contact us immediately if your merchandise is damaged or incorrect. Such claims must be made within 5 days of delivery. Rest assured we will make it right!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require an RMA number which can be obtained by contacting customer service. No returns will be accepted and/or refunded without prior authorization.
All returns (including Buyer’s Remorse returns) will be subject to a 20% restocking charge, with the exception of Square Barrel Hinges and Door Closers, which will be subject to a 40% restocking charge. Items returned with damaged packaging or missing components (i.e.; missing screws, missing instruction sheets, missing keys etc.) will result in additional charges. Return shipping costs are the responsibility of the purchaser. Restocking charges will be waived if a purchase of similar value is made during the return process.
Merchandise not eligible for return
We regret that we cannot accept returns of any of the following:
- Items that show signs of having been used or installed (if the product is defective, it is eligible for exchange only)
- Items purchased more than 30 days prior
- Orders over $1000
- Twenty (20) pieces or more of a single SKU. (Exchange for items of similar value is acceptable)
If you have received incorrect items:
We will pay return shipping charges for incorrectly shipped items and we will send the correct merchandise at no cost to you. Please ensure that all returned items are unopened and complete in their original packaging.
Returned to sender items (RTS)
Customers are responsible to cover return shipping charges and new shipping charges for all RTS (“Returned to Sender”) packages before items will be re-shipped. Customers from outside the USA and Canada may also be required to cover the cost of duties, import taxes and/or brokerage fees incurred.
Once your return is received and inspected, we will either approve or reject it. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, contact us to confirm the mailing address. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.